By Victor Lund|2018-05-03T21:22:47-07:00May 31st, 2017|Broker-Agent Information, Strategic Planning|
As a Founding Partner at WAV Group consulting, I have the opportunity to talk to fund managers about their investments in real estate. Some investors are focused on supporting public companies such as Realogy, RE/MAX and others are betting against them with short positions. The truth is that we do not ever know the position of the investors when they ask questions. We just answer them as best we can. On a call this morning, I was asked a profound question about customer experience in two parts. Part 1. What brand has the highest customer satisfaction rating? Part 2. What [...]
By David Gumpper|2018-11-08T05:41:20-08:00May 27th, 2017|
Request for Proposal Our RFP process is a comprehensive program that begins with understanding your needs and objectives and ends with system conversion and implementation. The key is to start with a clear understanding of your specific needs and objectives. Then, with a good foundation we move through the vendor selection process in a way that allows your leadership to clearly understand the strengths and weaknesses of the various vendors and systems available. The result is an optimum vendor selection and a negotiated agreement that will meet your objectives at the best price. The following [...]
By David Gumpper|2018-11-08T05:41:26-08:00May 23rd, 2017|
MLS Transaction Management Your MLS has likely thought about transaction management and whether your organization should be offering this service. Transaction management continues to evolve and there are many technology options and partners available. The vendor and product you choose is very important but how transaction management is rolled out and ultimately delivered is also key to adoption and success. We have done extensive research on not just transaction management products but also on “best of breed” practices. We can help you make the right vendor choice and have a successful implementation. WAV Group will work with your MLS [...]
By Victor Lund|2018-05-03T21:22:50-07:00May 11th, 2017|MLS Insights, Press Releases|
Consolidation of Associations of Realtors® and Multiple Listing Organizations has been the chapter and verse of our industry over the past few years. If we all learned anything during the recession it is that the organizations that support Realtors® need to deliver a higher bar of services. WAV Group is excited to share the announcement of collaboration between two of Americas great Association Boards who have come together to form a more perfect union. The State of Florida is one of America’s great Realtor® chapters. Along with New York, Texas, and California they boast one of the highest member counts. [...]
By Marilyn Wilson|2018-05-03T21:22:50-07:00May 10th, 2017|MLS Insights, Recruiting|
eXp Realty, The Agent-Owned Cloud Brokerage®, one of the largest, fastest growing and most innovative brokerages in America today has created a very exciting new position, the MLS/Association Success Manager. This is the FIRST brokerage that we’re aware of that takes their relationship with their agents and local MLSs/Associations seriously enough to create a dedicated position like this. The MLS/Association Success Manager will be a key member of the eXp Agent Experience team. This newly created position will act as the first line of support for eXp agents in the states of Texas, California and Florida when they have questions [...]
By Victor Lund|2018-05-03T21:22:50-07:00May 10th, 2017|Main category, MLS Insights, WAVes of Change|
I had a feeling during the recession that the pillars that held our industry in trust had cracked. The first of two pillars of trust is the National Association of REALTORS® as fully constituted by its local, state, national, and international chapters. The second pillar of trust is the Multiple Listing Service. History has taught us that when you apply pressure to any society or organization it is likely to fracture. No doubt, these industry pillars came under massive scrutiny from their constituents. The real estate brokers who founded these noble entities became conscientious objectors to the organizations and their [...]
By Kevin Hawkins|2018-05-03T21:22:52-07:00April 12th, 2017|Main category, Marketing|
“Always walk through life as if you have something new to learn, and you will.” That quote from Vernon Howard sums up why I love being around students. They are so damn smart, engaging and not as jaded as the rest of us older folks. They are open to new ideas, quick to embrace innovative thinking and fast to adapt and explore new approaches. During their high school years in particular, what emerges from their minds and behaviors is an explosion of growth that is truly intoxicating to watch. I’ve been a direct witness to this as a founding member [...]
By Victor Lund|2018-05-03T21:22:52-07:00April 11th, 2017|Broker Technology Research, Broker-Agent Information, Main category|
If you have been to a hotel or purchased a car in the past few years, you have likely received high quality customer service as well as a survey and feedback request. According to Gartner, “Today, 89% of marketers compete primarily on the basis of customer experience.” For major companies and brands, the process of issuing a satisfaction survey after the service is complete is long expired. Today’s companies are measuring every touch point that a brand has with the customer, and for good reason! Real estate brokers can improve their performance by going deeper on tracking and improving the [...]
By Victor Lund|2018-08-14T04:06:39-07:00March 14th, 2017|MLS Insights, Press Releases|
It is a new day in Connecticut, the Constitution State. The Connecticut Multiple Listing Service, Inc. (CTMLS), and the Greater Fairfield County CMLS (GFC CMLS) together representing over 17,000 real estate professionals in Connecticut, will merge to form one MLS that will be called SmartMLS. Connecticut is the third smallest state in America by landmass, but at over 3.5 million people, the state is the 29th in population. It boasts the highest per capita income in America. The combined MLS will be among the 20 largest in the nation and perhaps in the top 10 in terms of dollar value [...]
By Marilyn Wilson|2018-05-03T21:22:56-07:00February 1st, 2017|Uncategorized|
Few people understand industry standards. “That’s for the computer geeks,” most of us think. Our busy schedules and our tenacious focus on business priorities rarely allow us to fully understand how standards directly impact us every day. Our ability to easily communicate with one another relies on standards. Think of computers and operating systems. Right now, the giants are Apple and Windows. They each implemented their own standards for communicating between devices. If standards had not been designed and implemented, we would not have cell phones, tablets, laptops and desktops all talking to one another. Do you remember when Apple [...]
By Victor Lund|2018-05-03T21:22:57-07:00January 11th, 2017|MLS Insights|
Establishing Roots in Real Estate After working as the Director of Marketing & Professional Services at the Naples Board of Realtors in Florida, Paine moved on to the head position at the Bonita Springs-Estero Association, which, at the time, was a small association sandwiched between a megaboard in Fort Myers and another in Naples. As a contiguous market, all three were collaborating on building a jointly-owned and controlled MLS called Sunshine MLS. Uniquely, at the time, the project involved writing and producing MLS software. “It was a very educational experience that really prepared me to understand the critical technology pieces [...]
By Kevin Hawkins|2018-05-03T21:23:02-07:00November 15th, 2016|Broker-Agent Information, Main category|
Like many Americans, I was glued to the television on election night, and seeing the Javits Center instantly reminded me of my first NAR Annual Convention. It was in 1986 when the brand new Javits Center opened in Manhattan. I was a young PR Turk fresh into my first full year at Great Western Bank (then Great Western Savings). I went there to plot our long-term trade show strategy. It was also my first NAREE – National Association of Real Estate Editors – meeting, a dinner at a classic NYC steakhouse. That’s especially hard to forget because it’s where the [...]
