When support calls started piling up and member expectations shifted to 24/7 service, MIBOR REALTOR® Association faced the same challenge every MLS and association is feeling right now: how to deliver faster, smarter, always-on support without losing the personal connection members count on. This case study shows exactly how MIBOR solved that problem. You’ll see how they implemented Ardi, an AI-powered assistant from Voiceflip, in just three weeks — and how that decision transformed their member experience.
In this report, you’ll discover what worked, what surprised them, and what results they achieved in the first 90 days — including 3,200 member inquiries handled, 540 staff hours saved, and 75% of questions answered instantly. More importantly, you’ll see a real-world roadmap for bringing AI into your own organization the right way. Whether you lead an MLS, an association, or a member-driven organization, this is the blueprint for blending technology and trust.
