The first step in exceeding your MEMBERSHIP’S EXPECTATIONS is knowing those expectations.

MLS Customer Experience Index


Your MLS could be a BEST MLS in one of seven categories.  

Schedule a 15-minute call with Marilyn Wilson, MLS customer experience expert, to learn how your MLS can become indispensable to your MLS customers!

Overall BEST MLS
CXI BEST MLS categories

Peer to Peer Perspective

In order to set reasonable and attainable goals, you need a peer group to compare your performance to. Many industries have standardized KPIs that help to inform management on their performance, like the US News and World Report ranking of Best Hospitals. Similarly, the first annual WAV Group Customer Experience Index is establishing the standard for MLS organizations industry-wide.

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MLS Trends to Inform Your Strategic Decisions

As things change in the real estate industry, agents and brokers need different products, services, and data to compete. The WAV Group Customer Experience Index takes a giant national sample of agents and brokers to reveal those needs more quickly than ever before.

In this video, WAV Group managing partner, Marilyn Wilson, and BAREIS MLS CEO, KB Walter, discuss the sometimes surprising insights that are helping MLSs prepare for the changes coming in 2023.

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Your Local Report

As a leader in the MLS industry, WAV Group has the experience to ask the questions that matter and the global perspective to provide meaningful insights into your results that enables you to improve your customer experience. Your report will include scoring in 7 standardized customer experience KPIs with badges awarded to the top performing organization in each category.  

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Why are so many of our strongest Association Executives getting fired?

July 22nd, 2024|0 Comments

Today, it is more important than ever that the real estate industry nurtures and protects its best and brightest staff executives. We need people that are thoughtfully helping the industry navigate the uncertain waters we are swimming in right now. I have noticed an alarming trend, though, counter to this need. In the past year or so, many progressive Association Executive leaders have been dismissed without cause, advance notice, or well-documented justification. It seems as though as the market has gotten tougher the number of firings has increased. This alarming trend made me think about a few things that may be lacking in training and governance orchestration we may want to consider.