WAV Group Customer Experience Index

List of BEST MLS: Overall

The WAV Group Customer Experience Index sets industry-wide customer satisfaction standards for MLSs.  

Participants scoring in the top half of each KPI are named BEST MLS and awarded badges to recognize their hard work and contributions to the local real estate communities they serve.  

WAV Group is proud to recognize the following organizations as BEST MLS Overall


Congratulations to all the Customer Experience Index participants for their hard work and dedication to making their local markets better. 

Schedule an introductory call with Marilyn Wilson to learn how your organization could be a  BEST MLS

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BEST MLS Methodology

The BEST MLS lists are compiled using local subscriber satisfaction ratings, from CXI participants, on a scale from 1-10 for each of the seven KPIs. The average scores in each market are combined to set the average rating for the entire program. MLSs with an average KPI score at or above the national average are awarded a BEST MLS badge for that category.