WAV Group Customer Experience Index


The WAV Group Customer Experience Index is the largest industry study on agent and broker satisfaction and sets industry-wide customer satisfaction standards for MLSs.  

MLS Organizations can earn a BEST MLS Badge in any or all of the 7 key performance indicators. The goal of the WAV Group Customer Experience Index is to help make all MLSs better and celebrate the hard work and dedication of all the great MLSs out there today.  

Congratulations to all the WAV Group Customer Experience Index participants for their hard work and dedication to making their local markets better. 

7 Key Performance Indicators

WAV Group Customer Experience Index is designed not just to rate the local MLS, but to uncover the key driver behind those scores so that all participants can improve their operations.  Each KPI includes a series of exploratory questions to give unmatched depth of insight into each category.  

Schedule an introductory call with Marilyn Wilson to learn how your organization could be a  BEST MLS

BEST MLS Methodology

The BEST MLS awards are determined using local subscriber satisfaction ratings, from WAV Group Customer Experience Index (CXI) participants, on a scale from 1-10 for each of the seven key performance indicators (KPIs). The average scores in each market are combined to set the average rating for the entire program. MLSs with an average KPI score at or above the national average are awarded a BEST MLS badge for that category.