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Broker Insights

iOi Summit is Next Week – You Should Attend

September 21st, 2022|

This is no ordinary real estate conference where speakers “pay to play” and you’re essentially watching commercials on stage for days. The iOi Summit is different.  It doesn’t matter if you’re an investor, a start-up, or a tech-savvy realtor. The event takes place next week on September 28th and 29th, in Los Angeles. Register now!

WAV Group’s partner, Mark A. McLaughlin to join Brian Boero on a special 1000Watt webinar – Sept. 15th @ 10am PST

September 12th, 2022|

Register now to watch WAV Group partner, Mark A. McLaughlin - who works with our brokerage clients around executive strategic planning and coaching along with M&A - join Brian Boero Thursday Sept. 15th @ 10am PST to chat about the key issue facing firms today - "How to Navigate in an Uncertain Market."

Shock is Over for BRN Brokers

August 25th, 2022|

The Broker Resource Network’s Leadership Roundtable had their summit yesterday to discuss key business themes impacting our industry. The Leadership Roundtable is a volunteer leadership group of the BRN that meets bi-monthly to guide the direction of the BRN in its 'Broker First' mission. They set the tone of advocacy and research which benefits brokers.

MLS and Association Best Practices

  • Lawsuit

Facing the Future of the MLS Buyer Broker Commission Litigation

October 5th, 2022|

Are you following any of the Buyer Commission lawsuits? MLSs that require a listing broker to provide a blanket, unilateral offer of compensation to buyer brokers in order to submit a listing to the MLS is likely to be rendered obsolete. Imagining a future of the MLS without the offer of compensation, should be the top issue discussed in MLS board rooms today.

Whitepaper Release: Ocusell New Listing Management Tool for MLSs and Brokers

September 27th, 2022|

Today, the primary listing management solution used by brokers is the stock solution that is provided by the MLS system vendor. From there, listings are returned back to the brokerage. Ocusell's whitepaper discusses the business toils of listing management that creates the demand for having a stand-alone listing management solution.

Real Estate Technology Trends

Whitepaper Release: Ocusell New Listing Management Tool for MLSs and Brokers

September 27th, 2022|

Today, the primary listing management solution used by brokers is the stock solution that is provided by the MLS system vendor. From there, listings are returned back to the brokerage. Ocusell's whitepaper discusses the business toils of listing management that creates the demand for having a stand-alone listing management solution.

Strategic Planning and Research

  • Lawsuit

Facing the Future of the MLS Buyer Broker Commission Litigation

October 5th, 2022|

Are you following any of the Buyer Commission lawsuits? MLSs that require a listing broker to provide a blanket, unilateral offer of compensation to buyer brokers in order to submit a listing to the MLS is likely to be rendered obsolete. Imagining a future of the MLS without the offer of compensation, should be the top issue discussed in MLS board rooms today.

  • Measure performance

MLS Leaders: Pay Attention to These 3 Key Measurements

August 31st, 2022|

There is a saying that goes, “The squeaky wheel gets the oil.” From a repair perspective, that is a good rule to follow, but far too often organizations let the “squeaky wheel” drive important strategic decisions that affect the future direction of the MLS or association. I have seen this happen many times first-hand while creating hundreds of strategic plans for organizations over the years and as an advisor for the Louisiana's broker-owned MLS, Greater Southern MLS. While customer feedback and interviews play an important role in understanding your challenges, as leaders on the board of directors, or in the executive offices, it is crucial that you temper what you hear with real numbers. WAV Group’s Customer Experience Index (CXI) is the first industry wide standard collecting and comparing numbers for MLSs across markets.

  • Turn unhappy customer into a fan

Five Easy Steps to Turn a Disgruntled Subscriber into a Raving Fan

August 25th, 2022|

From WAV Group’s over 20 years of fielding MLS and association customer satisfaction surveys, and from the launch of our new program the WAV Group Customer Experience Index, we have learned a lot about how to use survey results to turn a disgruntled subscriber into a raving fan. Here is a time-tested process that sometimes takes your worst critic and turns them into your most loyal supporter.