While the last few months have been challenging, and they have also been a learning experience for everyone. Christopher Callahan, CISO for Weichert Companies, and I have had an extensive conversation on security and business continuity learnings from the pandemic.
Last weekend, a brokerage showed its ability to adapt and innovate through difficult times. The Michael Saunders & Company team executed a live Virtual Open House Tour event across its markets in Florida.
Part one of this article addresses the power of people and communication as a security tool. This article discusses the nuts & bolts of technology to secure the virtual workplace — an area of security that is a nightmare for technology leadership and keeps them from sleeping at night.
A pandemic brings out the worst in some people. As businesses must move staff to a virtual workplace environment, bad actors are trying to steal both the people's identity and their money. Plus, don't forget the company's digital assets.
Recently, we partnered with a client who believed in using modern technology. Cool! Since the WAV Group and I are proponents of RESO, let's use the RESO Web API. In practice, this decision became an experience that confirms the RESO Broker Advisory Group's new initiative is desperately needed.
There are specific characteristics or values needed to realize the benefits of a data-driven culture. These values support people's critical thinking and exploration within their roles in an organization. Allowing this freedom of curiosity expands people's ability to think of how data can nurture successes in their day-to-day activities. They become your data citizens who understand the value of data as an asset.
Building an organizational culture around data is not easy. Today's market and the future have made it a necessity to leverage data to survive. So, it is not surprising that RE/MAX has taken steps towards acquiring a which has culture rooted in data-driven decision making. As we have found out over the last few years, it is more convenient to buy intellectual property than to build from scratch organically.
It is during this time of the season when we reflect over the past year. We review what we have accomplished, how we could do better, and what we need to change for next year. What we publish and distribute online is a reflection of our brand's moral compass. Thinking about how we behave as digital citizens are critical to others as we prepare to jump into 2020.
RESO Broker Advisory Group's workshop last September pushed some hotly debated topics among its members. One subject receiving a fair amount of back-and-forth dialogue was Marilyn Lund's concept of a "TSA-Precheck" program for data consumers requesting access to real estate data.
Compliance to the Americans with Disability Act (ADA) and the California Unruh Civil Rights Act received a significant boost this month. California Court of Appeals affirmed a higher court's ruling against a restaurant.
One of the most talked-about themes in our industry today is how to improve the customer experience (CX). This discussion is both healthy and necessary to grow your business for today and tomorrow. One area that has a tremendous impact on improving the customer experience, which hasn't really been part of the CX narrative, is employee engagement.
The United Kingdom Information Commissioner's Office (ICO) announced substantial security breach fines on two large companies last week. British Airways and Marriott now are feeling the impact for security breaches of customer information in 2018.