The first step in exceeding your MEMBERSHIP’S EXPECTATIONS is knowing those expectations.
Customer Experience Index for MLS
Largest Industry Study on Satisfaction
WAV Group has the experience to ask the questions that matter and the industry perspective to provide meaningful insights into your survey results that enables you to improve your customer experience. With ~250,000 real estate professionals represented each year, your organization benefits from an unmatched national sample of the key drivers of agent and broker satisfaction.


BEST MLS Awards
Many industries have standardized KPIs that help to inform management on their performance, like the US News and World Report ranking of Best Hospitals. Similarly, the annual WAV Group Customer Experience Index has established the standard for MLS organizations industry-wide.
BEST MLS badges are awarded to top performing MLS participants each January.
MLS Leadership Mastermind Group
The Customer Experience Index program includes exclusive access to an MLS Leadership Mastermind group. Leaders from across the country gather to share ideas, discuss best practices, and use survey insights to drive innovation. Join this community of forward-thinking leaders.

The Seven Key Performance Indicators We Benchmark
Overall
Training
Data Quality
Business Generation
Customer Service
Technology
Responsiveness
Tell Me About The WAV Group Customer Experience Index
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