The first step in exceeding your MEMBERSHIP’S EXPECTATIONS is knowing those expectations.
Customer Experience Index for MLS
Largest Industry Study on Satisfaction
WAV Group has the experience to ask the questions that matter and the industry perspective to provide meaningful insights into your survey results that enables you to improve your customer experience. With ~250,000 real estate professionals represented each year, your organization benefits from an unmatched national sample of the key drivers of agent and broker satisfaction.


BEST MLS Awards
Many industries have standardized KPIs that help to inform management on their performance, like the US News and World Report ranking of Best Hospitals. Similarly, the annual WAV Group Customer Experience Index has established the standard for MLS organizations industry-wide.
BEST MLS badges are awarded to top performing MLS participants each January.
MLS Leadership Mastermind Group
The Customer Experience Index program includes exclusive access to an MLS Leadership Mastermind group. Leaders from across the country gather to share ideas, discuss best practices, and use survey insights to drive innovation. Join this community of forward-thinking leaders.

The Seven Key Performance Indicators We Benchmark
Overall
Training
Data Quality
Business Generation
Customer Service
Technology
Responsiveness
Tell Me About The WAV Group Customer Experience Index
Recent Blog Posts
Why are CEOs still asking permission to buy toilet paper?
Nearly 40% of associations require a second board approval for expenses that have already been approved in the budget. In small and mid-sized organizations, this extra layer of scrutiny can stall initiatives for weeks or even months. In one case, a copier contract cost the association 8% more because it took four months to get final approval. That’s not sound oversight – that’s expensive inefficiency.
Brokers Need to Manage Listing Add/Edit and MLSs need to Support That
By partnering with brokers and leveraging advanced technologies, MLSs can redefine their roles, enhance service offerings, and remain integral to the real estate industry.
Why MLS ownership should be evaluated like any other equity investment
WAV Group has been conducting valuations of MLSs across the country, providing boards and shareholders with clearer insight into their investment.