In September 2009 the Council of Multiple Listing Services (CMLS) and WAV Group reached out to the entire MLS community for the second year to gather insights about a variety of elements of MLS operations. The goal of the survey was to provide each MLS with a benchmark to compare its operation to. When considering the addition of new services or programs, MLSs throughout North America can refer to the report to help evaluate service offerings relative to MLSs around the country.
The survey was completed by 115 MLSs around North America representing approximately 750,000 REALTORS. The respondents represent a diverse sample of geographies and sizes.
The insights shared foreshadowed many of the risks and opportunities facing MLSs over the next several years.