Unless you are an agent who actually has Tech Helpline, you may not be aware of this agent-centric, genuinely friendly, U.S.-based tech support created by Realtors for Realtors. Here’s a news release from the Florida Realtors® about their Tech Helpline services:
“Friendly” U.S.-Based Staff Helps Agents Solve Computer, Software, and Smartphone Glitches
Orlando, FL., (September 15, 2015) – During a hot real estate market, what happens when a real estate agent is printing a Purchase and Sale agreement and the printer freezes or the computer crashes?
Today, nearly 400,000 Realtors throughout the U.S. and Canada now turn to Tech Helpline for immediate help to resolve these technical issues and more. A service owned by Florida Realtors® and based in Orlando, Florida, Tech Helpline has become the real estate industry’s number one technical support team, used by more than 70 Realtor Associations, Multiple Listing Services (MLSs) and real estate brokerage firms, and growing.
“Tech Helpline is a service created by Realtors for Realtors,” says Tricia Stamper, Director of Technology Products at Florida Realtors®. “Think of us as the Genius Bar for real estate with one huge advantage: Our team are experts at understanding not just the technology real estate agents and brokers use, they also understand the real estate business. That makes a huge difference because real estate is a highly deadline-driven industry.”
Stamper says Tech Helpline supports both Windows and Mac operating systems, Smartphones and more than a dozen different hardware products from computers, monitors and printers to scanners, and storage devices. “If an agent is having a Wi-Fi issue or just needs help exporting contacts from Outlook or Gmail, Tech Helpline is available to help solve problems,” Stamper adds. Unlike most tech support services, Tech Helpline allows agents to ask for assistance with multiple issues on a single call.
For agents like John Mike, a RE/MAX agent in Royal Palm Beach, Florida, calling Tech Helpline is a welcoming relief as the U.S.-based support staff is the most “friendly and helpful” he has experienced. “I have dealt with a lot of IT customer service over the years: Dell, Comcast, Apple, Verizon, AT&T, etc. This was without question the most positive experience I have ever had with IT