Women’s Council of Realtors® hires Amanda Stinton as Chief Executive Officer

Congratulations to Chris Pelkola Lee and the entire Women’s Council of REALTORS CEO search committee for choosing Amanda Stinton as the organization’s next CEO.  It was an honor to work with the organization and to interview so many highly qualified candidates! The Women’s Council has prepared so many of the best and brightest in our industry to be leaders in their community, business, and in so many leadership roles around our industry. With Amanda at the helm, I am confident the influence, impact and engagement of Women’s Council is going to expand exponentially.   See full press release below: Women’s [...]

By |2023-09-15T15:08:49-07:00September 11th, 2023|Announcements, Associations, News, Press Releases|2 Comments

UtahRealEstate.com and New Mexico MLS Ink Data Share Deal

UtahRealEstate.com has inked a deal with New Mexico MLS to share some of the data available between two neighboring western states. The release also says that NMMLS will eventually be able to offer some of the UtahRealEstate.com technologies to their subscribers as well. As more and more MLS data comes together, it provides brokers the opportunity to save money on multiple MLS subscriptions. It also simplifies their ability to roll up data from multiple markets.

By |2023-05-04T07:20:41-07:00May 4th, 2023|Associations, MLS, MLS Insights, Press Releases|0 Comments

New Mexico MLS and Roswell Association of REALTORS MLS Join Together

WAV Group would like to congratulate the New Mexico MLS and the Roswell Association of REALTORS(R) for coming together to expand the listing exposure and lead generation capabilities for New Mexico REALTORS(R). Owned by the New Mexico Association of REALTORS(R), New Mexico MLS was formed to provide professional MLS services to several associations across the state. The combined entity now represents approximately 1150 subscribers and makes it to the second largest MLS in the state. The more ways we can find to collaborate to help brokers succeed, the stronger our industry becomes!  

By |2023-05-02T09:11:59-07:00May 2nd, 2023|Associations, MLS, MLS Insights, Press Releases|0 Comments

Town Hall Meetings Can Help Your Customers Know That Your MLS is Headed in the Right Direction

Organizational success is heavily reliant on the satisfaction of its customers. The local Multiple Listing Service (MLS) plays a pivotal role in creating a business-friendly environment that enables agents and brokers to maximize the potential of their businesses. However, the effectiveness of the MLS's efforts to address customer needs is dependent on the clarity of its organizational goals and its ability to communicate them effectively.

By |2023-04-06T07:40:18-07:00April 6th, 2023|Associations, MLS, MLS Insights|0 Comments

Getting ready to pass the Baton of Leadership – A practical guide to Succession Planning

Succession planning is a crucial aspect of any organization, and the real estate industry is no exception. It is no secret that there is a significant talent gap in the industry with aging boomers who have experience and the up and coming leaders that have not yet had chances to be tested. Those new leaders will bring fresh ideas and renewed energy to your organization, if you nurture them. The BATON framework can help real estate organizations ensure that they have a smooth transition of leadership, and that their business continues to thrive for years to come.

By |2023-04-03T12:10:18-07:00April 3rd, 2023|Associations, MLS, MLS Insights, Recruiting|0 Comments

Denver Metro Association of REALTORS® Seeks Visionary CEO to Propel Growth and Advocacy Efforts

The Denver Metro Association of REALTORS®(DMAR) is looking for its next progressive CEO to take the 8600-member organization to its next level of prosperity, relevance, and growth.

By |2023-03-18T08:33:55-07:00March 16th, 2023|Associations, Recruiting|1 Comment

Secrets of MLS Customer Satisfaction

Trends are a numbers game. The bigger the data set, the better the answers.  That is exactly what the WAV Group Customer Experience Index (CXI) is producing — great answers.  WAV Group has fielded hundreds of surveys over the last two plus decades. As consultants, we have been able to, over the years, garner insights from previous surveys that help inform current clients. However, what the industry was missing was the ability to stack results side-by-side and understand true areas of strength and opportunity, not just in local markets, but for MLS organizations nationally.  But data is only as good [...]

CMLS Announces New Directors for 2023

The Council of MLS has come so far in the past few years under the leadership of Denee Evans.  Congrats to our MLS friends and colleagues who dedicate themselves to work hard to create more progressive action and cohesiveness in the MLS industry. I look forward to the leadership of Jim Yockel as Chair. Jim cares deeply about the MLS industry. His dedication to helping MLS learn how to continually improve the relevance of the service they provide to their brokerages is unparalleled. I am certain that Jim, along with Dionna, Nicole, John and Matt will continue to lead CMLS into a direction that will drive home the value of the MLS, even in the softer market we are entering.

By |2022-12-01T13:06:00-08:00December 1st, 2022|Associations, MLS, MLS Insights, Press Releases|0 Comments

Connecting Your Technology to Your Members’ Current Pain Points

What is the most important technology, outside the MLS listing database, that you offer to your customers?  The answer is — it depends.  What is important to your customers is having the right technology solution to solve the challenge they are facing right now, and that changes.

By |2022-11-21T10:52:28-08:00November 21st, 2022|Associations, MLS, MLS Insights, Technology|0 Comments

Facing the Future of the MLS Buyer Broker Commission Litigation

Are you following any of the Buyer Commission lawsuits? MLSs that require a listing broker to provide a blanket, unilateral offer of compensation to buyer brokers in order to submit a listing to the MLS is likely to be rendered obsolete. Imagining a future of the MLS without the offer of compensation, should be the top issue discussed in MLS board rooms today.

iOi Summit is Next Week – You Should Attend

This is no ordinary real estate conference where speakers “pay to play” and you’re essentially watching commercials on stage for days. The iOi Summit is different.  It doesn’t matter if you’re an investor, a start-up, or a tech-savvy realtor. The event takes place next week on September 28th and 29th, in Los Angeles. Register now!

By |2022-09-21T12:30:49-07:00September 21st, 2022|Associations, Conferences, M&A, Mergers & Acquisitions, NAR|0 Comments

MLS Leaders: Pay Attention to These 3 Key Measurements

There is a saying that goes, “The squeaky wheel gets the oil.” From a repair perspective, that is a good rule to follow, but far too often organizations let the “squeaky wheel” drive important strategic decisions that affect the future direction of the MLS or association. I have seen this happen many times first-hand while creating hundreds of strategic plans for organizations over the years and as an advisor for the Louisiana's broker-owned MLS, Greater Southern MLS. While customer feedback and interviews play an important role in understanding your challenges, as leaders on the board of directors, or in the executive offices, it is crucial that you temper what you hear with real numbers. WAV Group’s Customer Experience Index (CXI) is the first industry wide standard collecting and comparing numbers for MLSs across markets.

By |2022-08-31T16:31:40-07:00August 31st, 2022|Associations, MLS, MLS Insights, Strategic Planning|0 Comments