When disaster strikes your online software systems

Over Easter weekend, an outage happened to the largest real estate technology company in America. They recovered quickly and elegantly. On another side of life, a broker client of ours with 400 agents was given one-week notice that the company who provided Microsoft Exchange Mail services is going out of business. The realty is that software systems and hardware systems break. And when it happens, it is very disruptive. It is a good idea to think about your disaster plan every year, and review your vendor contracts. You should have a document that outlines everything that happens when systems fail. [...]

By |2018-05-03T21:24:38-07:00April 3rd, 2013|Broker-Agent Information, How to Make Strategic Planning Really Work in your MLS, Main category, MLS Insights|6 Comments
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Realtech Conference in San Francisco

WAV Group partner, Victor Lund will be attending the RealTech conference in San Francisco April 30th (Fairmont Hotel). The conference is being put together by an emerging technology company called Reesio. It is a very interesting way to connect agents with technology. Reesio is battling in a very difficult and competitive category in real estate technology - Transaction Management. Transaction Management may be the technology that has offered real estate agents and brokers the greatest promises for the longest time - but has never really come of age. That may be changing with the efforts of so many impassioned new [...]

By |2018-05-03T21:24:39-07:00April 2nd, 2013|Main category|1 Comment
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NAR REach Program announces 6 companies joining accelerator

For those of you who do not know, there is a derivative initiative of NAR's Second Century Ventrures venture capital fund called REach. The REach program has a grand board of advisors, and a board of mentors. The program requests submissions from companies who are looking to enter the real estate industry. If selected, the REach programs provides support and advisory services to these businesses so that they hit the ground running with some industry awareness. Here are the top 6 BombBomb - Provides a complete e-mail and video marketing platform for developing, sending and tracking results of traditional and video e-mail [...]

By |2018-05-03T21:24:39-07:00March 26th, 2013|Broker Technology Research, Main category, MLS Insights, Press Releases|1 Comment
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Managing Your Training Department

Training, support, and customer service are key features to any organization in real estate. Although these are three separate functions in large organizations, they typically are handled by one or two departments in most real estate organizations. For the purpose of this article, we will discuss this as one department, Training. WAV Group encourages the discipline of measuring satisfaction with the training department whenever a real estate organization performs focus groups, telephone interviews, or user surveys. Frequently the primary reason for dissatisfaction with a product or service is grounded in some part by poor training. Real estate is an adult [...]

By |2018-05-03T21:24:39-07:00March 23rd, 2013|Broker-Agent Information, Main category, MLS Insights, Our Services, Reports|0 Comments
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Houston Association of REALTORS® study clearly demonstrates importance of embracing the rental/sales lifecycle.

If you visit any of the large third party property search sites today you will see a significant focus on the rental market. In most cases, rentals are now getting just as much focus as residential sales.  A few months ago Zillow purchased Rentjuice again underlines the growing importance of the rental market. They paid $16mm for the company to take advantage of its younger, renter focused 2.8 million viewers. Zillow, once again, is closely watching what real estate consumers are looking for.  They are addressing their needs with an aggressive push into the rentals space and are WAY ahead [...]

By |2018-05-03T21:24:39-07:00March 22nd, 2013|Main category, MLS Insights, Reports, Suveys and Research|6 Comments
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RBI Goes Nationwide With CoreLogic

rbiEXPERT is now being launched nationwide through a partnership with CoreLogic. MLSs interested in this service should contact RBI or CoreLogic to reserve placement in the integration schedule. RealEstate Business Intelligence, or RBI is a subsidiary of Metropolitan Regional Information Systems, or MRIS. The company was formed to meet the market analytic needs of roughly 40,000 subscribers to the MLS system in the Mid-Atlantic States – Maryland, Virginia, Washington DC, parts of Pennsylvania, Delaware, and West Virginia. Their premium product, rbiEXPERT allows professionals to slice, dice, visualize, and share real estate market trends with their buyers and sellers in the [...]

By |2018-05-03T21:24:39-07:00March 22nd, 2013|Broker Technology Research, Main category, Marketing, MLS Insights, Press Releases|0 Comments
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Remembering Pat Bybee

All of us at WAV Group want to acknowledge our friend and colleague, Pat Bybee who was taken from us recently in a tragic car accident. Our prayers and sincere condolences go out to her family.  Pat will be missed by all that know her. Until resigning in 2011, Pat served as the president and CEO of Metrolist MLS in Denver for 27 years.  Pat was a true industry professional, a friend to many and her enthusiasm, smile and dedication will be missed by all that knew her.  Pat Bybee Scholarship A scholarship in Pat's name at the Burns School [...]

By |2018-05-03T21:24:39-07:00March 22nd, 2013|Main category, MLS Insights|0 Comments
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Goodbye Mongofax

Mongofax was awesome. Now it is no more. The company is closing today. It is never a celebration when companies go away - jobs are lost and customers who relied on their services scramble to find a replacement. I am pretty sure that their primary marketplace was in Florida. Instanet, which supports faxing as a feature of their forms solution may have put pressure on Mongofax. According to a post by Jeremy Crawford of MLS listings over on the VendorAlley Blog - the Mongofax's patent is available for purchase For Associations and MLSs that offer ZipForms, be aware that zipVault can [...]

By |2018-05-03T21:24:40-07:00March 15th, 2013|Main category, MLS Insights|0 Comments
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Bad broker strategy found everywhere

Having been to the parade of broker meetings in Las Vegas, there is one conclusion that stands about the strategic direction of real estate brokerages. Strategy is lagging the market shift for far too many brokerage owners. Oddly enough, the topic was not even discussed. I worked elbow to elbow with brokers through 2012 as we lived and rejoiced through a market rebound. Buyers returned to the market to buy homes with little support from the tight lending standards of mortgage banks. Prices rebounded enough to put sellers into the market. Broker's profits rebounded and discretionary spending budgets emerged. The [...]

By |2018-05-03T21:24:40-07:00March 14th, 2013|Main category|1 Comment
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Brazil – Ready for MLS?

Over the last year I have had the pleasure of working with a very talented and visionary team of business people in Brazil, who realize it is time to take real estate in Brazil to the next level.  Today, like much of the world, buying and selling real estate in Brazil is a frustrating, fragmented affair, where sellers always feel they have not reached the right buyer and sold their property for too little and sellers always feel they have not seen the right property to buy and, of course, they worry they paid too much.  Why? Because in Brazil [...]

By |2018-05-03T21:24:40-07:00March 7th, 2013|Main category|1 Comment
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Monetizing Listing Data…Is it Possible? Let’s find out in 2013

To Syndicate or not to Syndicate, that is NOT the question! WAV Group Response What an exciting day in real estate media. 1000Watt Consulting is having a spirited discussion blog to blog with Dale Ross of NAR's RPR. And, in an exciting development, Zip Realty did a data accuracy study that somewhat mirrored the WAV Group data accuracy research performed for brokers, Redfin, Windermere, and Long and Foster. They concluded that 30% of the listings on Zillow and Trulia are not on the market. To keep things rolling along, my friend Saul Klein from Yardi published a spirited article about [...]

By |2018-05-03T21:24:40-07:00March 6th, 2013|Broker-Agent Information, Main category, Marketing, MLS Insights, Product Management|1 Comment
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Move releases the new Realtor.com Brand

We have seen some re-branding released recently from leading real estate consumer brands. Today we see the release of the new Realtor.com – where home happens. Last year saw the rebirth of Century 21 – Stronger, Bolder, Faster. These are very well recognized consumer brands. MOVE EVP Marketing, Barbara O’Connor and her team took a close look at the Realtor.com brand within a year of her arrival at the company. I am excited to see how this new treatment works out. I can assure you that they have likely exhausted focus groups to predictably make a selection that reaches their [...]

By |2018-05-03T21:24:40-07:00March 5th, 2013|Main category, MLS Insights|2 Comments
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