Are your services REALLY up to par?

Every company believes they offer the best to their customers. It’s the same way I believe my son is the best on his baseball team. When you spend so much time building something, working for something, you have to believe in it. But you need to take care not to let your passion cloud your objectivity. Of course I think my son is amazing, but I know he needs to practice, follow the coach’s suggestions, and we need to track his progress. How does your company know that your services really are meeting or exceeding customer expectations? With the ever-changing [...]

By |2018-05-03T21:23:51-07:00January 21st, 2015|Main category|0 Comments
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REALTORS® Federal Credit Union Update

At the New Orleans National Association of REALTORS® Convention in Expo, I had the chance to catch up with Chief Executive Wes Wiggins of JTHS REALTORS® in the great State of Florida. Wiggins has a long career of being on the forefront of operating leading MLSs around the nation. He is among the few who understand how excellence is developed in the Association of REALTORS® and in the Multiple Listing Service. After a long discussion of our industry, the conversation turned to the REALTORS® Federal Credit Union, as Wes had spoken with one of their representatives while ordering our beverages. [...]

By |2018-05-03T21:23:51-07:00January 21st, 2015|Broker-Agent Information, Main category|4 Comments
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Part 2: Customer service or lip service?

[Part 2 of 2]   Last month I shared a theory that most real estate technology companies stink at customer service. I asked for people to challenge my theory, but only one person said, “You’re wrong.” Randall Standard, who heads up VoicePad, took strong exception my piece. He made several valid points in taking me to task, among which included my failure to point out that some real estate technology companies are providing good customer service. And he share this observation with me, which I think is spot on: He wrote, “A closer examination of real estate technology firms would [...]

By |2019-09-15T10:06:16-07:00January 21st, 2015|MLS Insights, Our Services|0 Comments
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What’s Your Big Idea?

Our lives become intense at this time of year. As the door closes on 2014, we are consumed with things undone, like holiday shopping. We also consider the goals that we expected to reach, and the number of days to reach them. If you are thinking about your next big idea for 2015, it is a good time to build some lists and to get rid of clutter. It took me a few years, but I finally learned to leverage the Notes feature on my Apple devices. Unlike paper, I have them with me most of the time and can [...]

By |2018-05-03T21:23:52-07:00December 18th, 2014|Main category, Strategic Planning|0 Comments
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Time for WAV Group’s MLS Technology Survey

WAV Group would like to invite you and your MLS to participate in the fourth annual WAV Group MLS Technology Survey. This is a free, non-sponsored survey we provide for the benefit of the industry.  The more participation we have, the more accurate and valuable the findings will be for everyone. In 2013 we had over 75 MLSs participating with over 15,000 agents completing surveys. With your help, we will surpass that number this year. We are modifying the approach to the survey process. This year we will be fielding the survey in two stages for the purpose of saving [...]

By |2018-05-03T21:23:52-07:00December 18th, 2014|Main category, MLS Insights|0 Comments
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Keep your organization ahead of the WAVes of Change happening in 2015!

As we end 2014 now is a great time to sit back and reflect on the best ways to help prepare your organization for the inevitable evolutions and revolutions we may experience next year. Do you sometimes feel like your Board of Directors and key staff are out of touch with what’s really happening in the real estate industry today? Do you sometimes feel a bit isolated and would like to know if other organizations are facing the same challenges you are? Is your organization suffering from stifled and cumbersome decision-making? Here’s what can happen when an organization is out [...]

By |2018-05-03T21:23:52-07:00December 18th, 2014|Broker-Agent Information, Main category, Marketing, MLS Insights, Our Services, Strategic Planning, Technology Evaluation|0 Comments
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There Will Be No Gifts This Year

Every year, WAV Group and RE Technology have adopted a family at Christmas. This year is no different. However, we have elected to take on a huge family that really needs a lot of help. This year, we are helping out a mother of four who has been living with an abusive drug addict. There is a boy age 1. There is a boy age 4. There is a boy age 6. There is a girl age 16. We learn very little about the families we help each year. We just know that we have helped someone. Our local CASA [...]

By |2018-05-03T21:23:52-07:00December 17th, 2014|Main category|0 Comments
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Are you delivering customer service or lip service?

[Part 1 of 2] I have a theory: Customer service provided by most technology companies sucks. Ask yourself when was the last time you told someone or posted something on Facebook about a great customer service experience from any technology company with a first letter other than “A” (Apple, Amazon don't count). Better yet: When have you ever posted a rave review about your customer service experience with a real estate technology company? Or a vertical technology company for any industry? My guess is that’s as rare as rain in the Sahara. Yet how many tech firms tout publicly that [...]

By |2019-09-15T10:04:37-07:00December 17th, 2014|Main category, Technology Evaluation|1 Comment
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Beverly Faul

November 20,2014 Dear Friends and Partners, Our team is heartbroken to share the news that our colleague and dear friend, Beverly Faull passed away earlier this week after a brave battle with non-Hodgkin’s lymphoma. An accomplished real estate industry veteran, Beverly became a member of the Down Payment Resource team in 2009 and recently celebrated her fifth anniversary with the company. We have all admired her professional spirit and tenacity over the years. Beverly believed wholeheartedly in the company’s mission of helping homebuyers access down payment programs. She worked tirelessly to grow DPR to 21 MLSs and Realtor Associations. Prior [...]

By |2018-05-03T21:23:54-07:00November 20th, 2014|Main category|0 Comments
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Building an Online Brand – The “Sparkles” Example

For any of you that follow either Victor Lund or I on social media you know that we are very proud parents. We share the latest news from our 11 year old daughter Alexandra, who has been named “Sparkles” by her fellow dancers because of her sparkling personality and propensity to wear glittery clothes regularly! As a proud parent, I have to share the great news that “Sparkles” will be appearing on the finale of Dancing with the Stars on Monday, November 24th in an opening number promoting the upcoming re-release of the classic story Annie coming to theaters around the [...]

By |2018-05-03T21:23:54-07:00November 19th, 2014|Main category, Marketing|0 Comments
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There IS hope for the real estate industry!

I had one of the best days I’ve ever had since I’ve been a part of this industry at the NAR conference this year!   I witnessed what I believe to be a historic moment in the real estate industry where MLSs, Associations, Brokers, Franchises and Technology companies ALL came together for the greater good of the industry.   No drama, no conflict, just unity! Hallelujah! Kudo’s to the Leading Real Estate Companies of the World for bringing forth a set of balanced recommendations to the Emerging Issues committee on behalf of large and small brokers around the nation. I am proud [...]

By |2018-05-03T21:23:54-07:00November 19th, 2014|Main category|1 Comment
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REALTOR(R) Productivity is stronger than expected

The world is looking up in real estate.  Cautious optimism abounds.  So now the real question is…how many REALTORS® are back in the game for real?  How many have captured the hearts of sellers?  How many have sold properties in the past 6 months?   We believe the information that we have just gathered is encouraging. It looks like the wealth is being spread around to more REALTORS® than expected. We thought the numbers would reflect the 80/20 rule – In reality, it looks like the 60/40 rule is running the day. Just under 60% of REALTORS have had a transaction [...]

By |2018-05-03T21:23:55-07:00November 19th, 2014|Main category|1 Comment
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