You team is only as strong as its weakest link
MLSs and Associations are very lucky. Generally they have loyal staffs that have worked together for many years. Turnover is rare. All of that can lead to cohesive teams that work well together, especially in crisis times. It also means they know the subscribers well and the customers know them too. That’s the good news. The bad news is that it can sometimes lead to stagnation. […]