From WAV Group’s over 20 years of fielding MLS and association customer satisfaction surveys, and from the launch of our new program the WAV Group Customer Experience Index, we have learned a lot about how to use survey results to turn a disgruntled subscriber into a raving fan. Here is a time-tested process that sometimes takes your worst critic and turns them into your most loyal supporter.
When we launched the WAV Group Customer Experience Index for MLS late last year, we were excited by all the insights and trends we knew this valuable program would uncover. We have learned that participation in training has a major impact on overall subscriber satisfaction. Analysis revealed that those that attend MLS training registered higher satisfaction across the board.
Today, Rental Beast announced their partnership with Southwest MLS - located in the Central New Mexico region. They have joined in releasing a new service to help consumers find rentals more effectively. The partnership will help Southwest MLS brokers be trusted advisors for their clients when finding rentals.
Agents know that photos are one of the key ways to effectively promote a property, yet many limit the number of photos they upload to the MLS because the process can be very onerous. Bright MLS, after soliciting input from their subscribers about the best ways to simplify the process of setting up a listing, has made it a LOT easier to upload photos now.
For the second time in as many days, restb.ai is announcing a second MLS partnership. Rapattoni MLS, a leading provider of MLS software, is making it easier for agents to provide in-depth, SEO-friendly photo descriptions for their listings.
bridgeMLS has partnered with Restb.ai to be able to extract more relevant details out of each photo in their database. By using the artificial intelligence delivered by Restb.ai’s computer vision, agents will be able to search for homes with much more granularity.
North Carolina Regional MLS has created an impressive and unique alternative to the data share models promoted by other MLSs. Through NCRMLS’s wholesale cooperative model, they have proliferated in North Carolina and now reach into southern Virginia with their latest announcement. What’s the big buzz? Jody Wainio, the current President of NCRMLS, explains the significant advantage of their wholesale cooperative model is that it brings everyone under one set of rules. It also ensures data integrity and fosters broker cooperation. But, most importantly, it eliminates duplicate MLS memberships and the accompanying fees. The data share models, Jody says, “can have [...]
WAV Group supports brokerages and technology companies with the proper licensing and use of multiple listing data.
Maine Listings, based in South Portland, Maine, one of the oldest and most progressive statewide Multiple Listing Services in the country is seeking a new Chief Executive Officer to run its 6,800+ member association-owned MLS.
What is the role of the MLS to run consumer facing, lead generating real estate websites? This has been a question that the industry has struggled with since the beginning of the internet search era. For many years, many brokers were not in support of MLS consumer websites because they felt they were competitive with their own online efforts. The classic mantra was “don’t level the playing field.”
Just knowing how to use the technology is not enough to cement agent adoption of the tool. They need to understand the bottom line: How is this technology going to make me more money? If they don’t see and experience the benefits of the tool early on, then it really does not matter how easy it is to use or how efficiently they interact with it.
RealMLS in Jacksonville, Florida has diversified its revenue generation opportunities by operating a Market Stats division that serves not only residential real estate, but the entire real estate ecosystem. They have leveraged their MLS data expertise into an entirely new business. Today, the company is announcing their new General Manager to run their Metro Market Trends division, Jennifer Tossavainen.
