Our Services Archives

Company Culture – Critical in Choosing a MLS Partner

In almost every RFP (Request for Proposal) process I facilitate I get asked the question, which MLS vendor and system is the best? In every instance I say, it depends, there isn’t a single right system for everyone. Unlike the waitress who tells you everything is good on the menu, I really am not trying to avoid the question. I will openly discuss what we see as pros and cons of each system, but the truth is, the vendor that is right for one customer is not going to be right for another. There are many things to consider in [...]

By WAV Group|2018-05-03T21:24:35-07:00June 10th, 2013|Main category, MLS Insights, Our Services|Comments Off

Consumers are the drivers of the industry and we need to get over it!
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Consumers are the drivers of the industry and we need to get over it!

Main category, Our Services, Suveys and Research

Consumers are the drivers of the industry and we need to get over it!

I can’t tell you the number of times I have had a conversation with someone in the real estate industry where they tell me that the consumer is NOT their client. We prefer to think of the agent as the primary audience and simply ignore the fact that agents do not provide the checks. As the saying goes...follow the money...If you want to succeed in real estate, you have to address the needs of those that secure mortgages to buy and sell homes, not simply those that get a commission check from the sale. That seems like a simple concept, [...]

By Marilyn Wilson|2018-05-03T21:24:36-07:00May 8th, 2013|Main category, Our Services, Suveys and Research|7 Comments

Tips on Choosing the Right Mobile Solution For Your MLS
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Tips on Choosing the Right Mobile Solution For Your MLS

Main category, MLS Insights, Our Company, Our Services

Tips on Choosing the Right Mobile Solution For Your MLS

For years now our industry has talked about how mobile devices will soon be the primary device used by agents in their day-to-day business. We have been waiting for our MLS vendors to introduce cutting edge mobile products that would allow this vision of our future to become real. Advances in mobile are coming, however, not all MLS vendors have kept pace There has been progress and some solutions are better than others but the reality is, because MLS vendors were slow to provide really compelling mobile solutions, 3rd party mobile vendors saw an opportunity and filled the void. It [...]

By WAV Group|2018-05-03T21:24:38-07:00April 11th, 2013|Main category, MLS Insights, Our Company, Our Services|3 Comments

Managing MLS Channel Conflict
Managing MLS Channel Conflict

Main category, MLS Insights, Our Services, Strategic Planning

Managing MLS Channel Conflict

On the business-to-business side of real estate, there are entities that cooperate with one another that also compete with one another. A common term for this in modern business management is a neologism called coopetition. Brokers competing against each other participate together in the MLS to share information and offer of compensation; and may be related to the same franchise. Agents who compete with each other participate in Associations of REALTORS and are often members of the same brokerage or franchise. Associations who compete with each other sometimes cooperate in offering MLS services. Within this system of collaboration, there are [...]

By Victor Lund|2018-05-03T21:24:38-07:00April 11th, 2013|Main category, MLS Insights, Our Services, Strategic Planning|Comments Off

Managing Your Training Department

Training, support, and customer service are key features to any organization in real estate. Although these are three separate functions in large organizations, they typically are handled by one or two departments in most real estate organizations. For the purpose of this article, we will discuss this as one department, Training. WAV Group encourages the discipline of measuring satisfaction with the training department whenever a real estate organization performs focus groups, telephone interviews, or user surveys. Frequently the primary reason for dissatisfaction with a product or service is grounded in some part by poor training. Real estate is an adult [...]

By Victor Lund|2018-05-03T21:24:39-07:00March 23rd, 2013|Broker-Agent Information, Main category, MLS Insights, Our Services, Reports|Comments Off

WAV Group 2012 MLS Technology Survey Report – Released!

We are pleased to present the results from the WAV Group 2012 MLS Technology Survey for your review and ongoing technology evaluation. From September 29, 2012 to November 4, 2012 WAV Group fielded the WAV Group 2012 MLS Technology Survey to participating MLSs. 72 MLSs, representing 37 different states or provinces participated in the survey at both staff and user level. 15,130 individual participants filled out the survey completely making it the largest survey of its kind. WAV Group would like to thank all of the MLSs and individual respondents that participated. Download the report here! Participants Receive Additional Report This [...]

By WAV Group|2018-05-03T21:24:47-07:00November 28th, 2012|Main category, MLS Insights, Our Services, Technology Evaluation|Comments Off

Annual WAV Group MLS Technology Survey – Get the Benefits!

WAV Group has always been passionate about research and helping our industry obtain data that assists professionals in making the right decisions for their organizations. We conduct numerous studies every year to that end and this September we will be fielding one of the most important studies we do, the annual WAV Group 2012 MLS Technology Survey. We started this survey in 2011 meaning 2012 will be the first year we are able to see how this critical data is trending and to see how our vendors are moving up or down in various rating areas. We would like every [...]

By Victor Lund|2018-05-03T21:24:53-07:00August 28th, 2012|Broker Technology Research, Main category, MLS Insights, Our Services, Technology Evaluation|Comments Off

New, simple way to keep your Board of Directors up to date on key issues facing MLSs
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New, simple way to keep your Board of Directors up to date on key issues facing MLSs

Broker-Agent Information, Main category, MLS Insights, Our Company, Our Services

New, simple way to keep your Board of Directors up to date on key issues facing MLSs

When we facilitate strategic plans for MLSs across the country, we often hear that board members would like their MLS to do a better job of keeping them up to speed on the key issues facing MLSs today. With today’s budget crunches it is virtually impossible to send all of a MLSs leadership to conferences and workshops. We thought that maybe there’s a way for WAV Group to bring the conference to MLS boards so that each board member can stay up to speed without having to spend the time and money attending conferences all over the country. That’s why [...]

By Marilyn Wilson|2018-05-03T21:24:59-07:00June 1st, 2012|Broker-Agent Information, Main category, MLS Insights, Our Company, Our Services|Comments Off

RPR “Best Practices” Case Studies – Keys To Adoption

Every MLS and Broker in the country knows how difficult it is to successfully roll out new products to REALTORS®. There are so many technology options out there and it’s so difficult to get a busy agent’s attention. It’s even more difficult to convince them to try out a new service that may help project a more professional image when they are in the throes of trying to conduct business. WAV Group has watched Realtor Property Resource® (RPR®) with interest as more and more MLSs and Associations have signed up for this service. From its early beginnings, the product has [...]

By Victor Lund|2018-09-10T13:31:01-07:00May 11th, 2012|Broker Technology Research, Broker-Agent Information, How to Make Strategic Planning Really Work in your MLS, Main category, MLS Insights, Our Services, Strategic Planning, Technology Evaluation|Comments Off

Keys to RPR Adoption Case Studies Released Today

WAV Group provides consulting services to MLSs and Associations to develop strategies and plans for business success. Today, WAV Group is introducing a series of Case Studies developed for NAR’s REALTOR® Property Resource or RPR®. These Case Studies outline best practices for driving adoption of RPR as a REALTOR® benefit. WAV Group developed these best practices by evaluating RPR “power users” and “power promoters” of the software. Download MLS Case Study. WAV Group has followed the introduction and rollout of REALTOR® Property Resource (RPR) closely since it was officially introduced and then launched in September 2010. In previous papers, WAV Group [...]

By WAV Group|2018-05-03T21:25:03-07:00May 8th, 2012|Clients, Main category, MLS Insights, Our Services, Technology Evaluation|1 Comment

Attention MLS Boards – Are You Using All of the Services Provided by Your MLS?
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Attention MLS Boards – Are You Using All of the Services Provided by Your MLS?

How to Make Strategic Planning Really Work in your MLS, Main category, MLS Insights, Our Services, Strategic Planning

Attention MLS Boards – Are You Using All of the Services Provided by Your MLS?

At WAV Group, we conduct strategic planning sessions for many of the nation’s largest MLSs. As part of our due diligence we conduct in-depth interviews with many leading brokers and MLS Board members. During these interviews, many tell us how they appreciate the depth and scope of services offered by their MLS. There’s a problem though…many of those we interview have not used the services offered by their local MLS. In some cases, they are not even familiar with the services being offered. These board members haven’t taken the time to learn about each of the services offered by their [...]

By Marilyn Wilson|2018-05-03T21:25:04-07:00May 7th, 2012|How to Make Strategic Planning Really Work in your MLS, Main category, MLS Insights, Our Services, Strategic Planning|Comments Off

TOP 5 AGENT & BROKER ARTICLES OF THE WEEK!

Note: If you do not have a RE Technology account, please contact April at april@wavgroup.com, and I will be happy to create a complimentary account for you. More than 70 MLSs and Associations offer RE Technology as a free member benefit - contact Melissa@retechnology.com for a program overview. RE Technology wants to support our MLS partners by highlighting articles that peeked the most amount of agent and broker readership. The goal of this effort is to provide content for MLSs to re-purpose to their members. Feel free to use these articles in any of your communication programs [...]

By Marilyn Wilson|2018-05-03T21:25:04-07:00May 4th, 2012|Broker Technology Research, Broker-Agent Information, Clients, Main category, Our Company, Our Services, Reports, Technology Evaluation|Comments Off